Your information

Privacy

This notice explains how information is used when you contact Calder Services through this website.

Who to contact

For questions about your information, email service@calderservices.co.uk or write to Calder Services, Manorfields Service Centre, Manor Road, Whalley, Lancashire, BB7 9TE.

Enquiries

We use the name, contact details, postcode and message you provide to respond, discuss your requirements and arrange work where agreed. Please only send information needed for your enquiry.

Where you ask us for a quote or to arrange work, we use this information to take steps at your request before entering a contract. Handling other enquiries and protecting the website may rely on our legitimate interests in running the business and preventing misuse.

Where information goes

Enquiries are sent to our business mailbox when the online form is available. Our hosting and email providers process information as part of delivering these services. Relevant staff use it to deal with your request.

We keep enquiry information only as long as needed to respond and manage any resulting work, subject to applicable record-keeping requirements. Contact us for details relating to your enquiry.

Cookies and security

This initial website has no advertising trackers or analytics scripts. The contact page uses an essential session cookie to protect the form and show submission results. It expires when your browser session ends. Details from an unsuccessful submission may be retained temporarily in that session so you can correct them.

The form uses short-lived security records to limit automated submissions. These contain a hash of the connecting IP address and timestamps, not your message, and are removed from the active records after an hour when the next form submission is processed. The hosting provider may also keep access and security logs.

Your rights

Depending on the circumstances, you can ask for access to your personal information, correction, deletion, restriction or portability, and object to certain processing. Contact us using the details above. You can also raise a concern with the Information Commissioner’s Office.

Changes to this website

If analytics, embedded services or other data uses are introduced, this notice and any necessary cookie choices will need updating.